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Help Topics
Brand & Colors
2 Articles
Add Logo to Request Email and Feedback Landing page
Add a Banner to Feedback Request Landing Pages
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Customizing your customer feedback flow
14 Articles
Asking for customer phone number on feedback form
Repeat Customer Feedback Settings
Three Ways to Personalize Your Feedback Request Email (Legacy Mode)
How Do I Request a Review in Kiosk Mode?
TextBack (Customer-Activated Reviews via Text)
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Display Reviews on Your Website
20 Articles
Displaying or Hiding Customer Feedback on a Website
Automatically Display New Reviews in the Review Widget
Changing the Amount of Testimonials Shown on a Website
I don’t have website access – should I still use RocketReviews?
How to clear your local browser cache
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Getting Started
20 Articles
RocketReviews Walkthrough and Overview Videos
Notification Settings
RocketReviews Getting Started Videos
The SEO Advantages of using RocketReviews
Is RocketReviews a Secure System?
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HIPAA Compliance
1 Article
HIPAA Compliance
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Multi-business Management and Labels
1 Article
Import Customer List for Multiple Locations
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Reports
7 Articles
Business Report
NPS Report
Reviews Report
RocketReviews Google Q&A Report
Success Report
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Request Modes
4 Articles
Review “Gating” and Google’s Terms Of Service For Review Requests
How to add emojis in your review request subject lines
Understanding Request Modes
Select and Edit a Request Mode
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Reviews Survival Guide
12 Articles
I Don’t Have My Customers’ Email Addresses
Why Syndicating and Posting Duplicate Reviews is Bad
Increasing Online Review Conversions
Five SEO Benefits of having Reviews and using RocketReviews
Increasing General Review Counts
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Selling RocketReviews as a service to your clients
0 Articles
SMS
5 Articles
What Happens When a Customer Replies to My SMS Message?
TextBack (Customer-Activated Reviews via Text)
Edit SMS Requests
SMS Requests Reminder Emails
SMS Requests
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Sorting & Searches
3 Articles
How to Create and Use Labels in RocketReviews
How to Manage and Edit Labels
How to Filter and Sort Businesses by Labels
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The “Settings” Menu
17 Articles
How long does it take until emails get sent?
Set the threshold for Negative and Positive Feedback
How Can I See if Emails Have Been Sent?
Setting up Online Reviews Links
Creating Unlimited Free Email Addresses in Gmail
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The Basics
22 Articles
Add a Single Customer
Delete a Customer
Updating a Customers Information in RocketReviews
Exporting all Data and Reviews in RocketReviews for a Location
Import Customer List for a Single Location
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Uncategorized
Optimized Feedback Templates and Default Content
User Role Permissions
User Roles
Default Configuration
Reply to Facebook Recommendations
Receiving Notification Emails
Customer Level CSV Report
Business Level CSV Report – Review count and NPS score.
Including a Feedback Form on a Website
Change the “From” Email Address
Popular Articles
Ways to Request Feedback and Reviews
Review Widget
Understanding Request Modes
Notification Settings
Conversion Pop-Up
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