Send a feedback request to your customer via text message using SMS Requests. The text includes a link to your selected Request Mode that the customer can click to complete the feedback process. There are two types of SMS Requests available:
A Reminder Email can be sent to customers who receive an SMS Request but do not reply.
Sending SMS Requests for a location requires the Pro Plan or higher.
SMS Request (Short Message Service)
- SMS requests are text only
- 160 character limit
- Requires 1 credit to send
MMS Request (Multimedia Message Service)
- MMS requests include an image
- 240 character limit
- Requires 2 credits to send
SEE ALSO: SMS Requests Email Reminders
SEE ALSO: Edit SMS Requests
SEE ALSO: Manually Send Email/SMS Requests
SEE ALSO: Automatically Send Email/SMS Requests
SEE ALSO: What happens when a customer replies to my SMS Request?