Set-Up Auto-Tagging

This feature is available to locations that are on the Pro Plan and up.

Auto-Tagging detects selected keywords in 1st- and 3rd-party review content and automatically applies a custom tag. Tags can be used to filter data in Customer Activity and create a Tag Widget.

Auto-tagging can also be used to apply tags to existing 1st- and 3rd-party reviews in your account. Tagging past reviews can take up to 24 hours to complete based on volume.

To create a tag and select keywords to be used for Auto-Tagging follow these steps:

  1. Log in to your RocketReviews account.
  2. Go to Settings > Auto-Tagging.
  3. Click Add New Tag.
auto tagging add new tag

4. Enter a tag name and click Next.

auto tagging create new tag step 1

5. Add keywords. Keywords are used to identify which reviews will be tagged. When the system detects a keyword(s) in review content, the new review will be tagged with the Tag Name. Click Next.

auto tagging create new tag step 2

6. If you wish to apply this tag to older reviews in your account click the toggle to ON. If not, leave the toggle to OFF. Click Save Tag.

auto tagging apply to older reviews

8. Your custom tag has been created and Auto-Tagging is set to ON by default.

auto tagging tag on

When a new 1st- or 3rd-party review that contains a selected keyword is received, it will automatically be tagged.

auto tagging new entry
Review containing the keywords “long” and “rude” has automatically been tagged Issue


SEE ALSO: Add Tags to 1st-party Reviews (Customer Feedback)

SEE ALSO: Tag Widget

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