Kiosk Mode allows you to request feedback from your customer on-site. This is ideal for restaurants, medical offices, handyman and any other business that works and interacts with their customer in person.
We recommend using an iPad or similar tablet device. Simply copy your unique Kiosk URL into a Web browser and hand it to your customer during checkout or towards the end of the visit.
Kiosk mode will not ask your customers to log in to leave an online review – this prevents online reviews coming from the same IP and also prevents security and privacy concerns of customers accidentally staying logged in on an device that is used publicly. Kiosk mode will collect an on-site review and follow up with your online review links via email.
Accessing the Kiosk Mode URL for your Business:
1) Log into your RocketReviews.com account
2) If you have multiple locations, select the location you would like to get the Kiosk Mode URL for from the Business Dashboard.
3) From the menu, go to Requests > Kiosk Mode and copy the Kiosk Mode URL using the Copy link button.
4) Add the Kiosk Mode URL into your device’s address bar and save it as a bookmark, home screen icon and favorites for quick access.
Pro Tip 1: Safari on an iPad does not allow for the address bar to be hidden. However, you can download a browser called Atomic or Dolphin – both allow you to hide the address bar and create an App like environment.
Pro-Tip 2: iPad users that want to use Safari can also utilize “Guided Access” to lock parts of the screen.
Online Review Links will not been shown on the “Positive Feedback Thank you Page”. Having happy customers leave an Online Review on your device would result in all reviews coming from the same (your) IP address. Further it would require the customer to log into their Facebook, Google etc profile, which if not logged out correctly could cause issues when the next customer wants to leave a review.
Online Review Links are only shown in the “Positive Feedback Thank you Email”. The email will be sent directly to the customers email inbox allowing them to leave you an online review from their IP address and on their device where they are likely already logged into Facebook, Google etc
For negative feedback the customized message found under Settings->Feedback Settings will be displayed to less than happy customers. The same page also allows you to set the Threshold of what is considered Positive and Negative Feedback.