RocketReviews uses the power of AI to help create thoughtful, personalized review responses with SmartReply. Save crafting a unique response every time. Stay in control with the ability to review and edit the response before submitting.

Note: This feature is currently offered at no charge while in beta. Your feedback is strongly encouraged to help shape our product.

Here’s the step-by-step guide to using SmartReply. 

1. Log in to your RocketReviews account

2. Select the desired location. If you only have one location you will automatically be on the Customer Activity screen.

3. Go to Customer Activity and find the review for which you’d like to respond.

RR Cust Activity

Pro tip: Filter reviews by “Not replied to”

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4. Click the “Manage” button on the right and select “Respond”
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5. Click the “Smart Reply” button to create the AI-generated response to the given review. 

GUP SmartReply 2023-02-16.png

6. Make sure to read the response. You can edit the response in the text box. Click “Submit” to send the response. 

Pro tip: Note: Authorize Google or Facebook in RocketReviews to respond to Google & Facebook reviews, along with 1st party reviews with SmartReply.

If you have any trouble setting up your Feedback Rating Settings beyond what’s outlined in this help guide, please contact

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